A message to our policyholders and agency partners regarding COVID-19

In support of employees, policyholders and business partners, National General is providing a 15% credit on April premiums for personal auto insurance policyholders. The credit applies to personal auto insurance customers with a policy in force as of April 30, 2020, and will automatically be credited to the policy, subject to state regulatory approvals and other relief requirements.
 
To our Policyholders:
As the world responds to the incredible challenges brought on by COVID-19, we know that you are currently navigating many unforeseen and unexpected challenges at home and work. We want you to know that we are here for you and ready to address your questions or concerns.
 

  • Billing
    If you are directly impacted and have questions about your payments, please call customer service at 1-866-468-3466. We will make every effort to apply reasonable flexibility and create solutions to help you maintain coverage.
     
  • Your independent agent
    The independent agents and brokers in your community are managing their offices remotely or with limited staffing. In the event that you cannot reach your agent due to a temporary closure, please contact us for support by calling 1-877-468-3466. We also encourage you to use our online resources to access your policy documents and ID cards, update billing options and process your payments. Click here to login or register your policy.
     
  • Filing a Claim
    Our claims team is available 24 hours a day, 7 days a week, and you can file a new claim online or by calling 1-800-468-3466
     
  • Fraud
    Unfortunately, difficult times expose us as consumers to fraudulent practices online, over the phone, in the mail, or even in person. While we may contact you through some of these methods if necessary, please know that we never solicit personal information, such as social security number, via phone or email. Your safety is of paramount importance. If you are contacted regarding your personal insurance from an unknown party, please contact your agent or our customer service team.
     
Pursuant to NJ Bulletin 20-19, which is in response to the COVID-19 state of emergency, reimbursement of medical expense benefits under Personal Injury Protection (PIP) for telehealth services that are provided by a provider in any manner that is practicable and appropriate, including by telephone, will be considered.
 
To our Agent Partners:
We know that the COVID-19 outbreak has forced you to adjust how you operate your business. Please know that we are here to provide assistance and support in any way possible. Please reach out to your National General representative for more information on how we can help you alleviate some of the unexpected burdens that COVID-19 has presented. Together we can continue to provide our policyholders with information and customized service as it relates to their personal insurance needs.
 

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